Section 1 - Before a tenancy

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1. What is a tenancy agreement?

A tenancy agreement is an agreement between two parties (usually known as the “landlord” and the “tenant“), under which the landlord grants the tenant the right to exclusively occupy an area of land (the “property“) for a certain period of time (the “term“).

Tenancy agreements are usually in writing and signed by both parties as a deed.  However, this is only strictly required if the tenancy agreement is for a term of over 3 years.

If the tenancy agreement is for a term of 3 years or less, they can be entered into verbally.  However, it is highly recommended that all of the terms of the tenancy agreement are in a written contract, as this makes the agreed terms clear and certain and should lower the chances of disputes arising at a later date during the term regarding what has been agreed between the parties.

Please note that tenancy agreements will often state that they represent the entire agreement between the landlord and the tenant.  If the landlord has given any verbal assurances to the tenant or made any representations regarding the property, these statements should therefore be included in the tenancy agreement.  If they are not included, the landlord will not be bound by them.  You should therefore ask clients whether any such verbal assurances have been given and (if they have) ask the landlord or their agent to include them in the tenancy agreement.

2. What is an Assured Shorthold Tenancy?

An Assured Shorthold Tenancy (“AST“) is the most common type of residential tenancy agreement in England and Wales.  To be an AST, the tenant must be an individual and the property must be occupied as the tenant’s only or principal home.  This type of tenancy agreement allows the landlord to let the property while retaining the right to take back the property from the tenant at the end of the term.

Please note that the position is due to change in Wales imminently, as an Act is expected to come into force in the next year or so that will replace ASTs with a new form of standard contract.

3. What are the differences between a sole tenancy and a joint tenancy?

One property will sometimes have more than one tenant.  In this situation, the landlord can structure the tenancy arrangement in one of the following two ways:

  1. All of the tenants are joint tenants of the property under a single AST – Under this arrangement, all of the tenants are jointly and severally liable for the obligations imposed on them by the tenancy agreement.  This means that, if one of the tenants fails to make a payment which is due under the AST (e.g. rent), the remaining tenants will have to pay.
  2. Each of the tenants has an individual AST of their own room and a right to use the shared parts of the property (e.g. a shared kitchen, balcony, common room bathroom, etc.) – Under this arrangement, each tenant is only liable for the rent for their own room.  This means that, if one tenant leaves, the remaining tenants will not have to pay that tenant’s rent.  It is important that each AST specifies which room the tenancy relates to, e.g. by numbering or naming the rooms.

4. What are the differences between a fixed term AST and a periodic AST?

A fixed term AST will have a specified start date and end date.

A periodic AST will run indefinitely until it is terminated by one of the parties.

If a fixed term AST reaches its specified end date, it will automatically continue as a periodic AST.  The length of a periodic tenancy is determined based on when the rent is paid.  For example, if the rent is paid monthly, the periodic tenancy will be a monthly periodic tenancy.

5. What are the differences between a lease and a licence?

A licence is an agreement between a “licensor” and a “licensee”, under which the licensor grants the licensee the right to occupy an area of land.  In contrast with a tenancy agreement, this right is not exclusive, so the licensor may move the licensee to another area of land at any time.

A licence is therefore a less secure way of occupying property.  Unlike with an AST, where there are various protections for tenants which prevent landlords from evicting them without good reason, licences can normally be terminated by either party giving written notice to the other party.

6. What are the rules governing houses in multiple occupation (HMOs)?

Before assisting a tenant with entering into an AST, we would recommend that you consider whether the property is situated in a house in multiple occupation (or “HMO“).

An HMO is a house or a flat with three or more tenants who form two or more households and share a bathroom, kitchen or toilet.  If the property is situated in an HMO, there are licensing requirements with which the landlord will need to comply.  If these requirements are not complied with, please be aware that the local authority could seek to remove the tenants from the property.

There are mandatory licensing requirements where there are five or more tenants who form two or more households.  The local authority may also introduce additional licensing measures for HMOs which ordinarily do not qualify for mandatory licensing where the local authority considers that a significant proportion of the HMOs are being poorly managed or are giving rise (or are likely to give rise) to problems affecting the occupiers or members of the public.

If the landlord has failed to comply with the licensing requirements, the tenant can (as long as the tenancy is for a term of 21 years or less) apply for a rent repayment order if the offence relates to housing that they were occupying under a letting agreement at the time of the offence and was committed in the 12 month period ending on the day on which the application is made.  The tenant can apply to recover any period of rent during their occupancy, up to the maximum of 12 months, as long as they apply within the 12 month limit.  Furthermore, the landlord is not entitled to evict the tenant by using the procedure under section 21 of the Housing Act 1988.

Choosing a Landlord / Agent

7. What 'Know Your Landlord' checks should we carry out?

It is important for a tenant to find out as much as possible about a landlord before entering an AST.

In Wales, landlords are required to have a licence and to undergo training to show that they are fit and proper to act as landlords.  There are, however, no such requirements in England.  Anyone who owns an interest in land may therefore become a landlord in England and many landlords are unfortunately willing to take advantage of tenants who are less sophisticated users of legal services.

It is possible to discover much useful information about prospective landlords online.  For example:

  • A Google search should be carried out against the landlord’s name to see if there is any evidence of them having a bad reputation.
  • A search of Google News may reveal certain red flags, such as negative news stories regarding them and complaints from previous tenants.
  • The Companies House Beta website (company-information.service.gov.uk) should be used to search against landlords which are companies, as the financial accounts can reveal whether the landlord is in financial difficulty and may fail to comply with its obligations.
  • Credit reference agencies could also be used for this purpose.

Some landlords may have a website, which would generally suggest a more professional and reliable letting business than those without a website.

8. Is it better to liaise with an agent or with the landlord directly?

Agents will often know the landlord better and will therefore be more adept at matching tenants with suitable landlords.  However, they will charge a fee for providing this service (although note that they can only charge fees for additional services that have been requested).

While liaising with landlords is cheaper, they may be less experienced in residential tenancy work and may take a less reasonable approach to negotiations.  This may end up meaning that more time and money is spent on the letting process in the long term than if an agent had been used.

Terms of a Tenancy Agreement

9. What are examples of good and bad clauses of a tenancy agreement?

The Consumer Rights Act 2015 (the “CRA“) applies to ASTs.  Under the CRA, the courts will not uphold a term that is “unfair”, whether or not the term has been negotiated and agreed by the parties.  Whether a term is considered “unfair” needs to be assessed with regard to all the other terms of the particular contract in which it appears and the circumstances existing when the term was agreed.

However, the following are examples of potentially unfair terms in ASTs:

  • Terms that require rent to be paid free of deductions, as this denies the tenant their right of set-off. In other words, if the landlord has failed to make a required payment to the tenant, the tenant should be able to deduct that amount from the rent.
  • Terms that allow the landlord to cancel or suspend the provision of any significant benefit under the contract, such as the right to use a shared bathroom or kitchen.
  • Terms that allow the landlord excessive rights to enter the property. If the landlord is allowed to enter, this should only be for certain purposes and at reasonable times.
  • Terms that give the landlord’s agent or surveyor the final decision on whether repairs have been carried out to a satisfactory standard.
  • In fixed term tenancies, an absolute ban on both assignment and subletting.
  • Terms that prohibit the tenant from keeping any pets.
  • Forfeiture clauses that do not make it clear that the landlord must obtain a court order before evicting the tenant.
  • Any express terms limiting or withholding rights to implied terms, for example in relation to health and safety.
  • Financial fees, charges or penalty charges which are not allowed under the Tenant Fees Act.
  • Clauses which restrict the tenant’s exclusive possession, for example by specifying that the tenant cannot change the locks.

If any of the above provisions are included in a draft AST, we would recommend asking the landlord to remove them on the basis that they are unfair.

We have annexed (at Annexure 1) a Code of Best Practice for providing to prospective landlords.  This details what you and your clients should expect to be included in ASTs and how your clients should expect their landlords to act.

10. What are the key terms of an AST?

We have summarised below the key terms of an AST, provisions that we would recommend you (on behalf of your clients) consider asking for, and amendments that we would recommend you (on behalf of your clients) consider making.

We have also annexed (at Annexure 2) a template AST.  This template is in what we would consider to be a market standard, fair and reasonable form.

There should be a provision describing the precise area which the landlord is allowing the tenant to occupy.  This provision should be checked carefully to ensure that everything is included.  For example, if the tenant is expecting exclusive use of a balcony or a garden, garage or other outbuildings, this should be specifically referred to.  For the sake of certainty, we would recommend insisting that a plan is attached to the agreement showing the exact extent of the area being granted to the tenant.

The AST should include a provision stating how long the term is for, which will make clear whether the AST is for a fixed term or periodic.

ASTs will often include a limit on the number of people who can occupy the property at any one time. You should ensure that the number of occupiers is sufficient based on the tenant’s circumstances.  For example, if the tenant wishes to occupy the property with a spouse or other family member but the number of permitted occupiers under the AST is one, this will clearly not be sufficient.  That spouse or family member should in those circumstances either:

  • be included as a second tenant to the AST, if they are happy to be liable for paying the rent and complying with the tenant’s obligations; or
  • be named as a permitted occupier, so they can occupy without paying rent.

ASTs will usually require the tenant to specify, at the time of the grant of the tenancy, those people who will be occupying the property.  This allows the landlord to know who is in occupation and to check their immigrant status (more details question 19 below).

An AST will usually specify how the property can be used. This may be, for example, use as a private dwelling house.  It will often also explicitly prohibit use for the purposes of conducting a business.  If the tenant does intend to operate a business from the property, this provision will need to be removed or amended.

ASTs will often restrict tenants from keeping pets or other animals on the Property without the landlord’s consent.  If that is the case, tenants should seek the landlord’s consent for keeping such pets before entering into the AST, as there is otherwise a risk that the landlord will refuse to consent to this.  It is generally considered reasonable for a landlord to refuse the tenant consent to keep pets that could harm the property, affect other tenants or be a nuisance to other neighbours.

The tenant will usually also be obliged not to do anything on the Property that is immoral or illegal, will invalidate the landlord’s insurance, or would cause a nuisance, annoyance or damage to occupiers of neighbouring, adjoining or adjacent property.  The tenant should be made aware of the importance of complying with this.

The AST will usually prohibit assignment and subletting.  This means that the tenant will not be able to transfer the tenancy agreement to a new tenant or sublet the property to a subtenant.  If the tenant is likely to want to assign or sublet the tenancy agreement, we would recommend including wording stating that assignment and / or subletting is permitted with the landlord’s consent, with such consent not to be unreasonably withheld or delayed by the landlord.

We would recommend always viewing the property before a tenant enters into an AST. During this inspection, you or your client should verify whether the property is clean and tidy and whether there is any obvious mould, rot, or damage to the structure.  You or your client should also check that the property has running water and electricity, that the taps work, and whether there are any white goods.

Under the AST, the tenant is usually required to keep the property and the furniture, furnishing and other items in a state of good repair and condition.  These items are usually listed in an Inventory which is then annexed to the AST.

Please note that an obligation to keep the property in good repair extends to putting the property into repair, even if it is in disrepair on the date that the AST is entered into.  We would therefore highly recommend including a provision in the AST limiting this obligation to a Schedule of Condition (annexed to the AST and signed by both parties) and requiring the tenant only to return the property to the landlord in the same state.  We would also recommend excluding fair wear and tear (which is deterioration occurring naturally over time) from the tenant’s obligation to repair.

The Inventory and Schedule of Condition are designed to prove the condition of the property at the start of the tenancy in the event of a dispute at the end.  They should therefore be as comprehensive as possible and the condition of the contents should be carefully recorded.  It is becoming increasingly common to use a professional inventory clerk (experienced professionals whose evidence is more independent). Your client may therefore wish to consider using such a clerk.  Please note that, in both England and Wales, a landlord cannot require a tenant to pay for an inventory check.

The tenant is usually required to keep the interior of the property clean, tidy and in the same condition as at the start of the Tenancy and to return the property to the landlord cleaned to a professional standard.  We would recommend also seeking to except fair wear and tear from this and limiting this to a Schedule of Condition.

Please note that landlords are not allowed to charge tenants to have the property professionally cleaned at the end of the Tenancy, but they can require the Tenant to return the property cleaned to a professional standard.  If the tenant fails to do so, this would be a breach of the AST and the landlord could sue the tenant for damages.

The AST will normally prohibit the tenant from making alterations and decorating the property without the landlord’s consent.  If the tenant knows that it wants to make any alterations at the outset of the tenancy agreement, it should seek the landlord’s consent before entering into the tenancy agreement.  It should also seek to make it clear in the tenancy agreement that the landlord is not to unreasonably withhold or delay its consent to any other alterations during the term of the AST.

You should always check on behalf of your client that the AST obliges the landlord to insure the property against certain risks (e.g. flooding).  In carrying out this check, you should also ensure that the landlord is obliged, if the property is damaged or destroyed by one of the insured risks so that it cannot be occupied or used by the tenant, to repair the damage or destruction.  You should also seek to include a provision stating that payment of the rent and other sums are to be suspended until the property is able to be occupied and used again.

Some ASTs will include a break clause, which is a provision allowing the landlord and / or the tenant the right to terminate the AST before it would otherwise end. Such break clauses will sometimes specify a break date on which the break may be exercised (usually on giving a set amount of notice), or it may be a ‘rolling break’, meaning that either party can terminate the AST during the term on giving notice.

If there is not a break clause in the AST, you should consider inserting one, particularly if the AST is for a longer than usual term.  If there is a break clause, you should ensure that it can be exercised by the tenant and that the tenant can comply with any of the pre-conditions.  It is common for there to be a pre-condition that the tenant has paid all the rent, for example.  If it has not paid the rent, it will not be able to break the AST.

The landlord is usually entitled to re-enter (or “forfeit”) the property if the rent is unpaid. The tenant should consider providing for a grace period of 21 days, so that the landlord can only forfeit if the rent has been unpaid for 21 days.  The tenant should also limit this to the annual rent only (i.e. not any service charge, council tax, etc.).  This will ensure that the landlord cannot terminate the AST simply because the tenant has forgotten to pay or there was a technical glitch with the payment.

Other grounds allowing the landlord to forfeit are often the bankruptcy of the tenant, the breach of the agreement by the tenant (we would recommend limiting this to ‘material’ breaches which are ‘subsisting’ only) and certain grounds set out in the Housing Act 1988.  Please see further information in Section 3 – End of tenancy regarding evictions.

You should ensure that the AST specifies the correct amount of rent and that the proposed method of payment (e.g. direct debit or cash) is practical.

Similarly, check the proposed dates on which payment is required and ensure that the tenant is aware of this.  Rent is usually payable either on the first day of each month or on the “quarter days” (which are 25 March, 24 June, 29 September and 25 December).  However, the first payment of rent is usually made on the date that the AST is entered into.  If so, you should ensure that only the proportion from and including that date to and excluding the next payment date needs to be paid.

The rent will sometimes include bills and services, so check whether that is the case.  There are pros and cons to this approach.  On the one hand, an all-inclusive rent means the amount to be paid under the AST is known at the outset.  On the other hand, however, the tenant will have no control over the landlord’s chosen service providers.

The AST will sometimes state that the rent is to increase during the term.  The increased rents may be specified in the AST or they may be calculated closer to the time, for example by reference to the previous year’s inflation rate.  You should ensure that any such provisions will work in practice and that the tenant is aware of them.

If the tenant misses certain payments, the AST will often state that interest is payable daily on the outstanding amounts, until those amounts are paid. If such provisions are included, we would recommend trying to limit the rate to either 2% or 3% above the Bank of England base rate and provide for a 14 day grace period.  In other words, so that interest is not payable on the rent until it is unpaid for 14 days.

If the landlord seeks to impose a higher interest rate, please note that in England interest is only allowed to be charged at an annual percentage rate of 3% above the Bank of England base rate on the unpaid rent for each day after the due date that the rent remains unpaid.  In Wales, the interest to be charged on unpaid rent is limited to an annual percentage rate of 3% above the Bank of England base rate for each day that the unpaid rent remains unpaid, following a grace period of seven days.

The AST should make clear which party is responsible for paying council tax and water, electricity and gas bills. It will usually state that the tenant must pay all charges for gas, electricity, water and sewerage services, and telephone, cable or satellite television services which are used by the tenant.  The tenant will also usually be required to pay council tax to the relevant local authority – please note that council tax is not permitted to be paid to the landlord directly unless it is included in the rent.

Please also note that the landlord will be responsible for council tax if the property is a house in multiple occupation (“HMO“) This should therefore be checked and addressed by correspondence between the landlord and the tenant if the landlord tries to recharge council tax as rent to a tenant in an HMO.  Please see question 6 in Section 1 for more information.

In relation to utilities, we would recommend that the tenant checks how this works in practice, for example whether or not these are separately metered.

An AST will often require the tenant to provide a deposit to the landlord of around 4-6 weeks’ rent. This is intended to provide protection against losses caused to the landlord if the tenant does not comply with its obligations (e.g. by not keeping the property in the state of repair required).  In that event, the landlord can use the deposit money to fix the breach rather than having to take the tenant to court.

Deposits that are taken in connection with an AST must be protected in a government-approved tenancy deposit scheme and certain prescribed information must be provided to the tenant.  Similarly, the AST must contain certain prescribed wording. If the landlord breaches any of this, they may be stopped from taking back possession of the property from the tenant.  They may also be required to pay a fine to the tenant.

Please note that, in England, the deposit is capped at five weeks’ rent (where the annual rent is less than £50,000) and six weeks’ rent (where the annual rent is £50,000 or more).  Similar caps are expected to be introduced in Wales in the next year or so.

You should ensure that the AST states that the landlord is only entitled to withhold sums from the deposit if it is reasonably necessary to make good any damage to the property caused by the tenant’s breach of its obligations or to pay any unpaid rent.

The AST should also specify the circumstances in which the tenant will get the deposit back.  This should either be when the tenant assigns the AST or when the AST otherwise expires, although the landlord may withhold sums in those situations where a breach has occurred.  You should also seek to ensure that any interest accrued on the deposit is paid to the tenant, rather than being retained by the landlord.

The landlord will sometimes ask for a guarantor to be a party to the AST. Such a guarantor would guarantee to the landlord that the tenant will pay the rent and observe and perform the tenant covenants of the AST.  If the tenant fails to do this, the guarantor will comply instead.  If the landlord asks for a guarantor, you should consider whether this is fair, particularly if the landlord is also receiving a deposit.

Take care to ensure that the guarantor is liable only for the period intended.  Unless the AST states that the guarantor will only be responsible for the fixed term, they will be liable for the duration of the AST, including any period during which the AST has converted into a periodic tenancy.  Please see question 4 for further information.

The landlord will usually be entitled under the AST to enter the property in certain circumstances.

You should seek to ensure that these circumstances are limited to the purposes of:

  • inspecting the condition and state of repair of the property;
  • carrying out the landlord’s obligations under the agreement;
  • carrying out repairs or alterations to the landlord’s property next door;
  • taking gas, electricity or water meter readings;
  • inspecting the property for the purposes of preparing an Energy Performance Certificate (“EPC”) and Recommendation Report for the property;
  • any purpose mentioned in the agreement or connected with the landlord’s interest in the property; and
  • showing prospective tenants or purchasers around the property.

You should try to include an additional provision stating that the landlord is only entitled to enter the property at reasonable times (possibly specifying certain days and times when the landlord cannot enter) and on giving 24 hours’ written notice.  In any event, such provision will reflect the law that is set out in the Housing Act 1988, which means that landlords must give 24 hours’ notice to inspect the property, unless it is an emergency.

Generally, where the landlord’s consent or approval is required, you should seek to add the words ‘such consent not to be unreasonably withheld or delayed’ or ‘such approval not to be unreasonably withheld or delayed’ (as appropriate). Otherwise, the landlord is not obliged to act reasonably.

Generally, if the tenant is required to do something, consider making it ‘on written demand’ from the landlord or ‘within [x] days of notice from the landlord’.

Try to make clear that any costs sought from the tenant by the landlord must be ‘reasonable and properly incurred’ and that the landlord must act ‘reasonably’.

Where possible, avoid the tenant entering into any ‘best endeavours’ obligations and amend this to ‘reasonable endeavours’ instead.  The latter means that a person should adopt and pursue a reasonable course of action in order to achieve the desired result, bearing in mind its own commercial interests and the likelihood of success.  Under the former, a party should use all efforts necessary, even if this is against its own commercial interests.  This is therefore much stricter and harder to comply with.

11. Which clauses should we flag to the client and seek their consent?

We would recommend reviewing all of the clauses which are contained in paragraph 10 above.  In particular, however, we would recommend flagging to the client and seeking their consent in the following situations to ensure that they can reach an informed decision on their move on options:

  • there is no tenant right to terminate, particularly if the landlord has a right to terminate;
  • the tenant’s repairing obligations are not linked to an Inventory and/or Schedule of Condition, particularly if the property appears to be in a bad state of repair;
  • the tenant wants to occupy the property with another person, but that person is not named as a tenant or a permitted occupier; or
  • the tenant wants to make alterations to the property, but this is not permitted in the tenancy agreement.

Practical Issues

12. What are the tenant's rights if the landlord asks for their Universal Credit login details?

Universal Credit is a single benefit paid by the government that has replaced most means-tested benefits, including income-based jobseekers’ allowance, tax credits and housing benefits.  It is a means-tested benefit for which both earned and unearned income is taken into account.

If a tenant is having difficulty paying their rent, landlords can apply for a ‘Managed Payment to Landlord’ using the ‘Apply for a Direct Rent Payment’ service, to request payment of rent from the tenant’s Universal Credit.  A tenant should never provide the landlord with their log-in details for the Universal Credit website – the landlord should always use this formal mechanism instead.

Please also note that “no DSS” letting bans operated by landlords (where the landlord refuses to rent to someone receiving universal credit or housing benefit) are unlawful.

13. Are landlords allowed to withhold keys for occupancy when a tenant has signed a tenancy and is paying rent but has not set up a Universal Credit claim?

A landlord cannot refuse the tenant the keys to the property simply because the direct payment of the housing cost element of Universal Credit has not been set up yet.

If the landlord refuses the keys, they are stopping the tenant from accessing the property, which is a breach of the AST.  In this situation, the legal solution would be the tenant could sue for damages (if they have suffered loss as a result of not having access to the property or have paid rent) or seek an order for specific performance, under which the court would order the landlord to provide the keys.

This is clearly potentially expensive and not particularly practical, however. In the event that the landlord does refuse to provide the keys, therefore, we would recommend writing a letter to them on the client’s behalf setting out the above (i.e. that the landlord is breaching the AST) and threatening to take legal action.

14. Can a landlord direct rent to be paid to them directly from a tenant's Universal Credit account?

Yes – please see comments regarding Managed Payment to Landlord in question 12.

15. How can tenants maintain a claim for Universal Credit if English is not their first language and / or they do not have an email address?

Universal Credit is designed to be claimed online.  If tenants do not have access to the internet or are not confident using a computer, their local job centre can tell them about local services that can help.

Landlords and St Mungo’s can help tenants to get ready for Universal Credit by encouraging them to:

  • go online and set up an e-mail account;
  • open a bank account to receive Universal Credit payments;
  • know how much their rent and eligible service charges are (including rent free weeks) and who their landlord is; and
  • set up direct debits for housing costs.

16. Can tenants say no to substandard properties?

Agents will often use high-pressure and forceful sales techniques to encourage St Mungo’s clients to sign up for properties that they find difficult to let to other tenants.

Please note that there is no obligation on a tenant to agree to enter into any tenancy agreement.  Until they have signed the AST, neither they nor the landlord will be bound by any of the obligations.

Discrimination

17. In terms of accessible housing, what are disabled tenants entitled to?

The Equality Act 2010 (the “2010 Act”) places obligations on property owners and managers that are intended to protect against discrimination.  The characteristics that are protected under the 2010 Act include (among others) race, religion, disability and sexual orientation.  Landlords should be aware of the implications of the 2010 Act when considering whether to rent a property to a prospective tenant.

Furthermore, service providers are under a duty to make reasonable adjustments to assist disabled people where requested to do so by (or on behalf of) a disabled tenant who has been put at a substantial disadvantage.  This could involve, for example, installing a ramp or a lift.

For existing tenanted properties and properties which are to be let, the duty to make reasonable adjustments includes making physical changes to the property and also extends to changing how things are done and to providing an auxiliary aid for the tenants.

Failure to comply with the duty to make reasonable adjustments (or the relevant requirement within that duty) constitutes discrimination against the disabled person.  It will also constitute unlawful discrimination if the landlord chooses not to rent to someone because they are disabled.  It may be difficult to prove discrimination (for example, if two tenants apply at the same time, one of whom is disabled and the other of whom isn’t).  In this case, it would be worth reminding the landlord or agent on behalf of the client of their obligations under the 2010 Act.

18. Can a disabled tenant say no to an AST if a property doesn’t meet their needs?

A situation may arise where, for example, a disabled tenant cannot access the bathroom or, indeed, the property (if there is not a lift or ramp).  There is no obligation on a tenant to enter into a tenancy agreement and (as outlined above) landlords are under a duty to make reasonable adjustments.

19. What are the immigration requirements for ASTs?

The Immigration Act 2014 prohibits private landlords of residential properties in England (but not Wales) from allowing certain people to occupy those properties.  The prohibition is based on the immigration status of the occupiers.  Landlords and agents must check the status of prospective tenants, and other authorised occupiers, to ascertain whether those parties have the right to be in the UK before granting a tenancy.  These are known as “right to rent” checks.  Landlords must also make sure that someone’s right to occupy the property does not lapse, which is an even more onerous obligation.  Breaching the prohibition could lead to a civil penalty of up to £3,000.

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